Marie by Metruvia

Marie is the AI assistant and virtual site manager for the Metruvia app, a transit mobility platform. Functioning as "the Brain of Metruvia," Marie is an AI agent that provides automated support to users and manages the app's core functions.

Marie's origin and functionality

• Named after a founder: Marie is named after Anita 'Marie' Lacey, one of the co-founders of Metruvia.com.

• Unique image: The official image of Marie was generated using merging techniques with a marital photo of the co-founders, DaJuan and Anita Lacey.

• Advanced AI agent: More than just a chatbot, Marie is an AI agent capable of performing hundreds of actions related to the app's core functionality.

• Diverse responsibilities: Marie is responsible for key features such as:

  • Search and sorting: Powering the homepage Search Ranking Algorithm and dynamically sorting Route Cards.

  • Dynamic fetching: Handling dynamic Trip Card API Fetching.

  • User engagement: Triggering Rush Hour notifications based on user engagement.

  • Real-time updates: Rendering route cards as 'In Service' or 'Out of Service' based on a train's location data.

  • Check-in algorithm: Managing the Rider Card Check-in algorithm.

• User-centric approach: Marie uses signals to ensure user satisfaction is monitored, and also oversees the app's Privacy Policy along with human oversight.